• Market Data Support Analyst

    Location CA-ON-Toronto
    Date posted 2 months ago(1/10/2019 3:54 PM)
    Developers & technologists
    Position type

     ITG is looking for an attentive, fast-paced Market Data Support Analyst to join our Trade Support team.


    Here at ITG, technology is our middle name. Literally. With nearly half of our staff working in technology roles, our technologists empower our business to provide best-in-class service to our clients around the world. From conceptualizing ideas to bringing them to market, ITG engineers work alongside our business units to build technology for institutional traders that enables them to improve returns for investors


    • Troubleshoot Market Data issues and Trading System issues, determine sources of problems, and identify solutions for internal and external clients
    • Interact with Market Data providers to trouble shoot issues
    • Perform morning and evening system health checks, representing the team in daily production status call
    • Participate in test, document, release, and provide support for Market Data Systems and Trading Systems
    • Test and implement new software releases and configurations from both internal and external developers
    • Liaise regularly with Product Managers and ensure awareness of system issues
    • Provide dedicated hotline and face to face support to internal and external clients
    • Create and run ad-hoc custom reports for business analysts and internal clients
    • Communicate with multiple departments on closure of escalated support calls as well as key business users and managers regarding day-to-day support
    • Interact regularly with members of the development team and product team to produce software solutions that address operational needs and requirements


    • Bachelor’s degree in Computer Science, MIS, Finance, Accounting or equivalent Market Data Support role with 2 – 5 years’ experience in a Systems Support role or Market Data role
    • Proven knowledge of operation and job control under a mixed UNIX/Linux operations environment
    • Technical knowledge of Market Data, Monitoring Tools (ITRS, Splunk, Corvil) Direct Market Access systems, Electronic Communication Networks, Exchanges, FIX messaging, FIX protocol, OTC Equity Securities, Trading Rules and Regulations
    • Experience with Sybase ASE, SQL, MS Windows Server, Perl Scripting, and Shell Scripting
    • Demonstrated ability to work successfully in a cross-functional environment including development, networking, operating systems, database, application servers and web serving
    • A team oriented attitude with excellent communication skills (verbal and written), great interpersonal skills, and ability to work in high pressured environments
    • Previous experience in financial/trading operations support role under various platforms is a plus
    • Experience with Scheduling Software and JIRA


    • Exposure to different technologies, such as C++, Linux, low latency, kernel bypass, machine learning, cloud and high-performance storage
    • Projects with quick life cycles, from concept to client in three months
    • A smaller team environment with 3-8 developers
    • A great place for upward and geographic mobility
    • Direct exposure to the decision makers and senior leaders on the business side
    • A company that’s investing a sizable amount in its technology department
    • Teams that are passionate about continually learning, improving and raising the bar
    • A community that values hard work as well as work-life balance
    • A company that is committed to giving back to surrounding communities, from LA to Hong Kong and Sydney and the 11 locations in between


    Equal Opportunity Employer


    ITG is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs.


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