• Trading Support Analyst

    Location CA-ON-Toronto
    Date posted 4 weeks ago(11/14/2018 1:30 PM)
    Sales, trading & product specialists
    Position type

    ITG is looking for a motivated, exceptional Trading Support Analyst to join our MATCHNow team. Based on market share, MATCHNow is the largest dark pool in the world and Canada’s first choice for dark liquidity.  We trade over 6% of the market daily, making us one of the largest marketplaces in Canada.


    • Provide operational support for the MATCHNow marketplace
    • Interact with customers (traders, technologists, vendors) by phone, email and chat
    • Make the client onboarding process shine, and give customers a great first impression
    • Facilitate user acceptance testing
    • Troubleshoot trade settlement issues
    • Monitor business critical systems for availability and overall health
    • Participate in platform releases and DR/BCP testing
    • Represent the company at external activities including User Advisory Committee, industry events, and conferences


    • Bachelor’s in Finance, Economics, or related discipline
    • 3-5 years of work experience
    • Exceptional customer service focus, highly accountable
    • Ability to multitask and prioritize tasks
    • FIX protocol knowledge
    • Experience with Unix/Linux operating system
    • Strong oral and written communication ability
    • Problem solving ability, good investigative skills
    • Trading desk and equities experience
    • Flexibility to travel less than 10% of the time with some evening and weekend work


    • A smaller team environment with 3-10 professionals
    • A great place for upward and geographic mobility
    • Direct exposure to the decision makers and senior leaders on all sides of the business
    • The job empowerment to shape the product
    • Build strong relationships with our client base:
      • International bulge bracket dealers
      • Canadian trade desks
      • Electronic Market Making firms
    • The energetic dynamism of financial markets
    • Teams that are passionate about continually learning, improving and raising the bar
    • A community that values hard work as well as work-life balance
    • A company that is committed to giving back to surrounding communities, from LA to Hong Kong and Sydney and the 11 locations in between


    “ITG is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs.”


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