Global Client Onboarding Specialist

ITG is seeking an experienced (3-4 years) individual will be part of the Global Onboarding team which will be responsible for on-boarding, FIX Certification, and technical implementation for new electronic trading clients and brokers.

The new team-member will be the project manager and FIX Certification engineer for all on-boarding and implementation requests from the ITG sales team.  Good inter-personal skills are necessary and any candidate should have the ability to work with initiative, enthusiasm and a sense of urgency. The successful candidate will also be directly involved in dealing with client requests and customized solutions for electronic trading.

He/She will be expected to become an expert in ITG Products; FIX, Smart Order Routing (SOR) & Dark-Pool trading. The successful candidate will be required to support both internal and external clients, perform FIX Certifications and manage projects.

Here at ITG, technology is our middle name. Literally. With nearly half of our staff working in technology roles, our technologists empower our business to provide best-in-class service to our clients around the world. From conceptualizing ideas to bringing them to market, ITG engineers work alongside our business units to build technology for institutional traders that enables them to improve returns for investors. 

• Responsible for client implementation projects that interface with internal and external
• partners on FIX connection enablement.
• Provide input on FIX certification of new features and enhancements to ITG FIX engine.
• Maintain the UAT environment and be responsible for deployment of product enhancements and upgrades in a live trading environment.
• Initial point of contact for client and broker on-boarding requests from ITG sales team.
• Provide high level of service to ITG’s internal trading desks and external clients.
• Work closely with all ITG Client Services teams; forge strong relationships with both technical & business colleagues.
• Project Manage all requests through completion.

• 3 - 4 years working experience in finance industry, preferably equities.
• Previous experience in client on-boarding & FIX certification desirable
• Excellent analytical and problem-solving skills.
• Knowledge of FIX protocol and understanding of order-routing & trading life cycle.
• Previous experiences with support of trading systems.
• Strong knowledge of UNIX, SQL & Windows
• Knowledge on Asia equity markets is desirable.
• Strong client management, project management and interpersonal skills.
• A self-starter able to work with minimal supervision, ability to pickup and run with tasks.
• University qualification with Computer Science major.
• Professional and organized approach, communicate with clients in professional manner.
• Fluent in spoken and written English
• Must be reliable, fast learning and have good attention to detail.

• A great place for upward and geographic mobility
• Direct exposure to the decision makers and senior leaders on the business side
• A company that’s investing a sizable amount in its technology department
• Teams that are passionate about continually learning, improving and raising the bar
• A community that values hard work as well as work-life balance
• A company that is committed to giving back to surrounding communities, from LA to Hong Kong and Sydney and the 11 locations in between