• Application Support Analyst (Connectivity)

    Location HK-Hong Kong
    Date posted 2 weeks ago(8/2/2018 11:26 PM)
    Developers & technologists
    Position type

    ITG is seeking a relatively experienced (3-4 years) person to be responsible for the support of ITG’s order routing systems. The successful candidate will work as part of a team responsible for all of ITG’s electronic order routing (FIX) and crossing infrastructure (POSIT). ITG’s FIX engine is central to daily trading activity and the successful candidate will be required to become an expert in supporting the ITG FIX engine (GATE) and Smart Order Routing (SOR) infrastructure. This FIX engine supports connectivity to many brokers and exchange venues. 


    Here at ITG, technology is our middle name. Literally. With nearly half of our staff working in technology roles, our technologists empower our business to provide best-in-class service to our clients around the world. From conceptualizing ideas to bringing them to market, ITG engineers work alongside our business units to build technology for institutional traders that enables them to improve returns for investors.


    • Initial contact point for all issues that arise from ITG’s FIX engine (GATE) & SOR.
    • Main point of contact for ITG’s Crossing engine (POSIT) and alerting mechanism (POSIT Alert)
    • Troubleshoot and diagnose production issues.
    • Provide high level of support service to ITG’s internal trading desks and external clients.
    • Be directly involved with client implementation projects that interface with internal and external partners on FIX connection enablement.
    • Work closely with all ITG Client Services teams; forge strong relationships with both technical & business colleagues. Will work especially closely with ITG’s algorithmic trading support team & trading desks.
    • Management and tracking of daily production issues; ensure effective and timely resolution while managing communication with clients. Liaise with development teams & product management to carry out bug fixes and report bugs to the development team.
    • Provide input on User Acceptance Testing of new features and enhancements to ITG’s SOR. Maintain the UAT environment and be responsible for deployment of product enhancements and upgrades in a live trading environment.
    • Provide & distribute technical documentation to users and other support team members.



    • 3 - 4 years working experience in finance industry, preferably equities.
    • Excellent analytical and problem-solving skills.
    • Knowledge of FIX protocol and understanding of order-routing & trading life cycle is an advantage.
    • Previous experiences with support of trading systems and\or FIX order routing would be desirable.
    • Good knowledge of UNIX, SQL & Windows
    • Knowledge of Asia equity markets is an advantage
    • Previous experience with FIX certification or client on-boarding is an advantage.
    • Good client management and interpersonal skills.
    • A self-starter able to work with minimal supervision, ability to pickup and run with tasks.
    • University qualification with Computer Science major.
    • Professional appearance and organised approach, communicate with clients in professional manner.
    • Fluent in spoken and written English
    • Must be reliable, fast learning and have good attention to detail.



    • Exposure to different technologies, such as C++, Linux, low latency, kernel bypass, machine learning, cloud and high-performance storage
    • Projects with quick life cycles, from concept to client in three months
    • A team environment with 10 – 13 trade supports
    • A great place for upward and geographic mobility
    • Direct exposure to the decision makers and senior leaders on the business side
    • A company that’s investing a sizable amount in its technology department
    • Teams that are passionate about continually learning, improving and raising the bar
    • A community that values hard work as well as work-life balance
    • A company that is committed to giving back to surrounding communities, from LA to Hong Kong and Sydney and the 11 locations in between



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