• Electronic Trading Support Analyst

    Location US-NY-New York
    Date posted 3 weeks ago(10/23/2018 3:17 PM)
    Sales, trading & product specialists
    Position type

    ITG is looking for a determined, skilled Electronic Trading Support Analyst to join our Support team.


    Here at ITG, technology is our middle name. Literally. With nearly half of our staff working in technology roles, our technologists empower our business to provide best-in-class service to our clients around the world. From conceptualizing ideas to bringing them to market, ITG engineers work alongside our business units to build technology for institutional traders that enables them to improve returns for investors


    • Perform trading actions on behalf of a client, such as cancel orders, correct limit price on orders/portfolios and send a status query to the exchange
    • Monitor Equity Order Routing, Compliance, Back Office, and Crossing systems to catch and fix problems as they occur
    • Perform on the fly configuration changes for internal and external clients
    • Resolve trade break and allocation issues
    • Handle variety of trade and pricing issues, such as incorrect reports from external destinations, busted trades, price corrections, and erroneous trades
    • Perform morning and evening system health checks, representing the team in daily production status call
    • Liaise regularly with the trading desk and ensure awareness of system issues
    • Communicate with multiple departments on closure on escalated support calls as well as key business users and managers regarding day-to-day support
    • Provide dedicated hotline, as well as face-to-face support to internal and external clients
    • Participate in Recovery Outage scenarios
    • Participate in design and implementation of Support Tools and determine methods to optimize the efficiency of systems


    • An in-depth familiarity with SQL and Sybase
    • Experience working in a Linux/UNIX environment
    • Knowledge of scripting languages (Python, Perl, Shell, Jscript, etc.)
    • Knowledge of monitoring systems and monitoring best practices in an execution services environment (ITRS, Splunk, Nagios, etc.)
    • Technical knowledge of Direct Market Access systems, Electronic Communication Networks, Equity Algorithmic trading, Exchanges, FIX messaging, FIX protocol, OTC Equity Securities, Trading Rules and Regulations
    • Demonstrated ability to work successfully in a cross-functional environment including development, networking, operating systems, database, application servers and web serving
    • Demonstrated ability to resolve a variety of trading and pricing issues, such as incorrect reports from external destinations, busted trades, price corrections and erroneous trades.
    • Ability to pay close attention to detail and ability to follow through with open issues until resolved
    • Strong team player with ability to handle multiple tasks simultaneously and adapt quickly to changes and make effective decisions within high pressured environments
    • Demonstrated ability to communicate technical and production-related concepts to a broad range of technical and non-technical staff
    • Excellent communication and interpersonal skills


    • Exposure to different technologies, such as C++, Linux, low latency, kernel bypass, machine learning, cloud and high-performance storage
    • Projects with quick life cycles, from concept to client in three months
    • A smaller team environment with 3-8 developers
    • A great place for upward and geographic mobility
    • Direct exposure to the decision makers and senior leaders on the business side
    • A company that’s investing a sizable amount in its technology department
    • Teams that are passionate about continually learning, improving and raising the bar
    • A community that values hard work as well as work-life balance
    • A company that is committed to giving back to surrounding communities, from LA to Hong Kong and Sydney and the 11 locations in between


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