• Application Support Analyst (Algo)

    Location HK-Hong Kong
    Date posted 2 months ago(2/4/2019 12:47 AM)
    Developers & technologists
    Position type

    ITG is looking for an Algo Support Analyst to join our Trade Desk Application Support team.

    Here at ITG, technology is our middle name. Literally. With nearly half of our staff working in technology roles, our technologists empower our business to provide best-in-class service to our clients around the world. From conceptualizing ideas to bringing them to market, ITG engineers work alongside our business units to build technology for institutional traders that enables them to improve returns for investors.


    • Initial contact point for all algorithmic trading queries
    • Troubleshoot and diagnose live trading issues
    • Manage software installations and configurations
    • Manage and track production issues on a daily basis along with ensuring a timely resolution
    • Monitor algo system performance which includes but not limited to hardware and algo behavior
    • Work closely and be a team player with all members of the company globally


    • University degree in Computer Science, Information Technology or a related discipline.
    • Minimum 3 years of relevant experience with exposure to Algorithmic trading systems.
    • Practical first line support experience to both internal traders and clients.
    • Excellent application and system problem-solving skills.
    • Knowledge of Asian equity markets, OMS concept and order routing system.
    • Practical experience in Windows servers, SQL & Scripting. Experience with UNIX systems an advantage.
    • Strong communication skills with fluency in English.
    • Reliable, fast learning with attention to details.
    • Ability to work within a team as well as being able to use initiative.
    • Good client management and interpersonal skills
    • Practical Algorithm trading support experience.
    • Practical FIX or trading experience.


    • Exposure to different technologies, such as C++, Linux, low latency, kernel bypass, machine learning, cloud and high-performance storage
    • Projects with quick life cycles, from concept to client in three months
    • A team environment with 10 – 13 trade supports
    • A great place for upward and geographic mobility
    • Direct exposure to the decision makers and senior leaders on the business side
    • A company that’s investing a sizable amount in its technology department
    • Teams that are passionate about continually learning, improving and raising the bar
    • A community that values hard work as well as work-life balance
    • A company that is committed to giving back to surrounding communities, from LA to Hong Kong and Sydney and the 11 locations in between


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