Application Support Analyst

1 week ago(1/8/2018 11:11 AM)
Developers & technologists
Position type


ITG is looking for an enthusiastic Application Support Analyst to join our London team on a 12 month fixed term basis.

Investors around the world receive better returns because of the work we do every day. From traders to technologists and everyone in between, ITGers are passionate about innovating, solving problems and making an impact on the bottom line. Our teams set the bar high and strive to consistently provide best-in-class service to institutional investors around the world.


  • Take responsibility for the monitoring and support of ITG’s POSIT® Dark Pool, from crossing through to trade and transaction reporting
  • Responsible for monitoring ITGE's Proprietary and existing third party applications which largely make up the settlement environment
  • Work closely with the Post Trade product managers on ad-hoc technical automation projects in a cross platform environment (Unix/Windows)
  • Produce reports from Sybase and Oracle databases based on requests from sales trade desk and operations department
  • Monitor log files for trade problems and initiate follow-up actions. Liaise between ITGE front and back office to resolve issues
  • Test and implement new software releases and configuration changes from both internal and external developers
  • Liaise regularly with the sales trading desk, the operations department and development to ensure awareness of system issues
  • Composition of, and enhancement to, all relevant documentation
  • Participate in other recurring and ad-hoc projects requiring a professional approach to project management


  • Strong SQL skills
  • Experience in shell scripting an advantage
  • Experience troubleshooting and coding java an advantage
  • Experience with SWIFT an advantage
  • Experience with FIX protocol an advantage
  • Good understanding of networking, operating systems architecture, message queuing, email delivery and internet protocols.
  • Experience with financial applications within an equities environment a distinct advantage
  • Working knowledge of MS Office a distinct advantage
  • Sybase & Oracle 1st level support an advantage
  • High level of software knowledge.
  • Proven ability to manage projects.
  • Quality mindset and striving to resolve issues
  • Client focused
  • Excellent communication skills


  • A smaller team environment with 3-10 professionals
  • A great place for upward and geographic mobility
  • Direct exposure to the decision makers and senior leaders on all sides of the business
  • The energetic dynamism of financial markets
  • Teams that are passionate about continually learning, improving and raising the bar
  • A community that values hard work as well as work-life balance
  • A company that is committed to giving back to surrounding communities, from LA to Hong Kong and Sydney and the 11 locations in between


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