• Support Engineer

    Location FR-Paris
    Date posted 2 weeks ago(4/6/2018 5:40 AM)
    Category
    Developers & technologists
    Position type
    Full-Time
  • OVERVIEW:

    ITG is looking for an intelligent and creative Support Engineer to join our technology team.

     

    Here at ITG, technology is our middle name. Literally. With nearly half of our staff working in technology roles, our technologists empower our business to provide best-in-class service to our clients around the world. From conceptualizing ideas to bringing them to market, ITG engineers work alongside our business units to build technology for institutional traders that enables them to improve returns for investors.

    WE'LL TRUST YOU TO:

    • Support day-to-day application usage by working with level 1 support to resolve client issues
    • Use your technical expertise to understand, resolve, and escalate technical issues impacting our platform
    • Dig into platform data and provide business intelligence insights for sales team members
    • Think strategically about how to improve our support workflow and better serve our clients
    • Communicate with various audiences, including clients, developers, product stakeholders, and other support team members
    • Participate in the development of new, modernized support tooling using technologies like React, C#, F#, and SQL

    WHAT YOU BRING WITH YOU:

    • SQL and Database expertise (2+ years)
    • Professional-level English (verbal and written)
    • Computer Science or Business/Financial Markets degree (or equivalent)
    • An understanding of finance
    • Open-mindedness, and a responsiveness to change
    • Excellent communication and team working skills
    • A proven ability to think quickly and make smart decisions
    • The capacity to learn quickly and effectively solve complex problems
    • Concern for accuracy and detail, anchored in a thorough and well organised approach
    • An understanding of object oriented programming
    • An interest in HTML, JavaScript/TypeScript, React/Redux and other browser based frameworks and languages

    YOU'RE JUST RIGHT FOR ITG IF YOU WANT:

    • Learn about finance from one of the world’s leading FinTech companies
    • Exposure to different technologies, such as functional programming, low latency, machine learning, cloud and high-performance storage
    • Projects with quick life cycles, from concept to client in three months
    • A smaller team environment with 3-8 developers 
    • A great place for upward and geographic mobility 
    • Direct exposure to the decision makers and senior leaders on the business side 
    • A company that’s investing a sizable amount in its technology department
    • Teams that are passionate about continually learning, improving and raising the bar 
    • A community that values hard work as well as work-life balance 
    • A company that is committed to giving back to surrounding communities, from LA to Hong Kong and Sydney and the 11 locations in between

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